Privacy Policy

1. Who we are

Melbourne Executive Rides ("we", "us", "our") is a Melbourne-based chauffeur and airport transfer service. This policy explains how we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information we collect

We collect information you provide when requesting a quote, making a booking, or contacting us:

• Name, email address and phone number
• Pickup and drop-off locations, dates and times
• Flight or terminal details for airport transfers
• Passenger and luggage counts, special requests
• Account credentials if you create a customer account
• Basic technical data (IP address, browser, pages visited) for security and analytics

3. How we use your information

• To provide quotes, confirm bookings and deliver your transfer
• To send booking confirmations, updates and reminders by email or SMS
• To respond to enquiries and provide customer support
• To improve our website, service quality and pricing
• To meet legal, tax and safety obligations

4. Sharing your information

We do not sell your personal information. We share limited data only with trusted service providers that help us operate the business, including:

• Email and SMS delivery providers (for booking notifications)
• Google Maps Platform (for address autocomplete and route estimates)
• Secure hosting and database providers
• Payment processors, if you pay online

We may also disclose information where required by law.

5. Data security

Your data is transmitted over HTTPS and stored in access-controlled systems with role-based restrictions and audit logging. While no method of transmission is 100% secure, we take reasonable steps to protect your information from misuse, loss and unauthorised access.

6. Cookies and analytics

We use essential cookies for site functionality and Google Analytics 4 to understand aggregated usage. IP addresses are anonymised where possible. You can disable cookies in your browser, though some features may not work.

7. Retention

We keep booking and account records for as long as required to provide our service and comply with legal, accounting and tax obligations, then securely delete or de-identify them.

8. Your rights

You can request access to, correction of, or deletion of your personal information at any time by contacting us. You may also close your customer account.

9. Contact us

Email: bookings@melbourneexecutiverides.com.au
Phone: +61 488 081 639